FREQUENTLY ASKED QUESTIONS
ORDER
Can I modify or cancel my order?
Once an order is shipped, it can’t be modified or cancelled. If you need to make changes, please email us at help@opulentechoes.com.au before your order ships.
What if I haven’t received my order confirmation?
Order confirmations typically arrive within 24 hours. If you haven’t received yours after this time, please contact us at help@opulentechoes.com.au.
I provided the wrong shipping address. Can I change it?
We can only change addresses before shipping. Email us immediately at help@opulentechoes.com.au if you’ve made a mistake. Please double-check all details during checkout, as we can’t be responsible for incorrectly entered addresses.
How do I return or exchange an item?
We accept returns and exchanges within 14 days of purchase for unused, undamaged items in their original packaging with all tags attached. To initiate a return or exchange:
- Contact us at returns@opulentechoes.com.au or call/text on +61 411 420 156.
- We’ll provide further instructions and cover return shipping costs.
- For damaged or incorrect items, please contact us within 48 hours of receipt.
How do I track my order?
You’ll receive tracking information via email once your order ships. To track your order:
- Click on the “Track Your Order” link on our website, or
- Visit https://auspost.com.au/mypost/track/search and enter your tracking ID.
Most orders are fulfilled within 1-3 business days, excluding public holidays. International order tracking is also available through these methods.
PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and various international local payment providers.
ACCOUNT
Do I need an account to place an order?
While you can check out as a guest, creating an account offers benefits like:
- Saved shipping details
- Order history tracking
- Exclusive offers
- Early access to new collections
PRODUCT
Where can I buy Opulent Echoes jewellery?
Our products are available on our official website, opulentechoes.com, and at our weekend pop-up stores around Melbourne. Follow our social media for upcoming pop-up locations.
Can you remake sold-out items?
We may be able to custom-make sold-out pieces. Email us at help@opulentechoes.com.au with the item details, and we’ll discuss production and delivery timelines.
What materials are used in your jewelry?
Our jewelry is handcrafted using copper wire and resin, ensuring both comfort and durability.
How do I care for my jewelry?
To maintain your jewelry’s quality:
- Avoid contact with water, perfumes, and lotions
- Store each piece in its original box to prevent scratches
SHIPPING
What are the shipping charges and timelines?
Domestic Shipping (Australia)
- Orders Under AUD 100:
- Standard: AUD 10 (3-7 business days)
- Express: AUD 15 (2-5 business days)
- Orders Above AUD 100:
- Standard: Free (3-7 business days)
- Express: AUD 15 (2-5 business days)
Shipping to India
- Standard: Free (3-7 business days)
- Expedited: Free (2-5 business days)
International Shipping
- Orders Under AUD 250:
- Standard: AUD 20 (7-15 business days)
- Express: AUD 30 (4-10 business days)
- Orders Above AUD 250:
- Standard: Free (7-15 business days)
- Express: AUD 30 (4-10 business days)
Note: International orders may incur customs fees or import duties, payable by the receiver. Delivery times may vary based on destination and customs processing.
CUSTOMER SUPPORT
How can I contact customer support?
Email us at help@opulentechoes.com.au. We aim to respond within 24 hours, though response times may be longer during peak periods.
Do you provide personalized styling assistance?
Absolutely! For personalized styling advice:
- Email a picture of your outfit to help@opulentechoes.com.au
Call/text us at +61 411 420 156Our team will suggest pieces to perfectly complement your look.
How can I stay updated on new collections and offers?
To stay in the loop:
- Subscribe to our newsletter on our website
- Follow us on social media
- For direct communication, call/text us at +61 411 420 156