Privacy Policy
Opulent Echoes Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which your Personal Information is collected, used, disclosed, stored, secured, and disposed of.
You can obtain a copy of the Australian Privacy Principles from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses, social media usernames, and phone numbers.
Opulent Echoes obtains this Personal Information in many ways including meetings, correspondence, by telephone, by email, via our website www.opulentechoes.com.au, and via our social media platforms, specifically Facebook and Instagram.
We don’t guarantee website links or the policy of authorized third parties.
Your personal information is collected for the primary purpose of providing our services to you and for marketing purposes. Opulent Echoes may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us online at returns@opulentechoes.com.au.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s financial information, racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not store sensitive information. However, if collected, it will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorized by law.
Third parties
In almost all instances we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 3 years.
Access to your personal information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing at 50 Caroline Drive, Templestowe Lower 3107.
Opulent Echoes will not charge any fee for your access request, nor any administrative fee for providing a copy of your Personal Information.
Maintaining the quality of your personal information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy updates
This policy may change from time to time and is available on our website.
Privacy policy complaints and enquiries
If you have any queries or complaints about our privacy policy, please contact us at:
Address: 45 Dellfield Drive, Templestowe Lower, 3107, Australia
Email: returns@opulentechoes.com.au
Ph: +61 411 420 156