Shipping Policy
Opulent Echoes Shipping Policy
Last Updated: 01/05/2024
Welcome to Opulent Echoes! We understand that getting your items quickly is important to you, so we make every effort to process your order promptly. Please read below for more details about our shipping policies.
1. Shipping Methods and Delivery Times
- Standard Shipping: Delivered within 5-15 business days.
- Expedited Shipping: Delivered within 3-7 business days.
Please note, these times are estimated and may vary depending on the supplier's location and inventory.
2. International Shipping
We offer international shipping to select countries. Delivery times and costs vary depending on the destination. Please note that international orders may be subject to additional customs fees or import duties.
3. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. The total shipping cost will be displayed at checkout.
Australia:-
1. Orders Under AUD 100
Standard Shipping: AUD 10
Express Shipping: AUD 15
2. Orders AUD 100 and Above
Standard Shipping: Free
Express Shipping: AUD 15
International:-
1.Orders Under AUD 250
Standard Shipping: AUD 20
Express Shipping: AUD 30
2.Orders AUD 250 and Above
Standard Shipping: Free
Express Shipping: AUD 30
4. Order Processing
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. Processing times may vary during high volume periods.
5. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can track the status of your order on our website or directly through the carrier's website.
6. Shipping Restrictions
Due to shipping restrictions, we cannot deliver to P.O. Boxes or military APO/FPO addresses.
7. Address Changes
We are unable to change the shipping address once an order has been processed. Please ensure your address is correct at checkout.
8. Damaged or Lost Packages
If your package is damaged upon arrival or lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
9. Returns and Exchanges
Please refer to our Return Policy for details on how to return or exchange items.
10. Customer Service
For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at +61 411 420 156.
11. Changes to the Shipping Policy
We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Thank you for shopping with Opulent Echoes!