Purchase Options Cancellation Policy

Cancellation Policy for Opulent Echoes

At Opulent Echoes, we understand that flexibility is important to our customers. This policy outlines how you can manage cancellations for pre-order purchases of our luxurious jewelry pieces.

Pre-orders

Our exquisite jewelry items, at times, are available for pre-order. This allows you to secure a piece that is out-of-stock or soon to be released, ensuring that you are one of the first to receive it once it becomes available.

When placing a pre-order, you will be required to make full payment upfront. Rest assured, your payment details are stored securely and processed with the utmost care for your privacy and security.

Cancelling Your Pre-order

Should you change your mind about your pre-order, you may cancel it at any point before it has been shipped. To cancel, simply access the order confirmation email and follow the link to your order, where you can request a cancellation.

Once your pre-order item has been shipped, it will be considered a final sale, and the standard return policy will apply. For items that have not yet shipped, you will receive a full refund to your original payment method within a specified period, typically 5-10 business days, depending on your bank's processing times.

Please refer to our detailed returns policy for more information on returns and refunds.

Contact Us

For any inquiries or assistance with managing your pre-order, or if you require immediate support regarding a cancellation, do not hesitate to contact our customer service team at social@opulentechoes.com.au or by phone at +61 411 420 156.

Thank you for choosing the timeless elegance of Opulent Echoes.